Technical Support Engineer

Remote
Full Time
Technical Support
Experienced

Welcome to Devlane!

We are a dynamic software development company with a strong presence across Latin America. Currently, we specialize in offering staff augmentation services to clients worldwide, with a particular focus on North America.

Joining our team offers you the opportunity to shine and make a significant impact on the projects you work on. Many of our clients are modern small to medium-sized businesses experiencing rapid growth, and they're eager to add core members like you to their teams. This environment ensures you'll stay up-to-date with the latest technology trends.

At Devlane, our values are straightforward: we foster a collaborative environment and prioritize building long-lasting relationships where you can develop your skills as a software engineer and learn from your peers. 
 

What's the role about?

This role combines technical support and development, where you’ll own issues end-to-end—from troubleshooting and fixing problems to communicating with users. You’ll also help improve how support works by identifying patterns, optimizing processes, and introducing automation.

What do we require from you?

  • 2+ years of experience in technical support, software development, or a similar role
  • Hands-on experience with JavaScript and SQL (must-have)
  • Familiarity with APIs, JSON, XML, and at least one object-oriented programming language
  • Ability to troubleshoot, debug, and implement technical solutions independently
  • Experience working with ticketing systems (e.g., Jira)
  • Strong ability to prioritize and manage multiple issues simultaneously

Some of our Perks:

  • Salary in USD.
  • 100% Remote from Home.
  • 25 days of Paid Time Off per year.
  • 8-hour workday, with flexible hours.
  • Welcome kit from the brand.
  • High-end hardware provided: laptop, mouse, & headphones.
  • English classes, virtual library and online courses.
  • Contribution bonuses

Ready to take the next step in your career? 

Apply now!

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